End User License Agreement
Terms of Service
These Terms of Service (the "Terms") are an agreement between you and Second Horizon, LLC ("Second Horizon", "we", "us"). They govern your use of our software products, whether you use them in a browser at a secondhorizon.app address or install them on a Mac. Together we call these the "Services". These Terms are also our end user license agreement (EULA) for that software.
Our current web products are ShiftPilot, CasaLedger, Kindred Ledger, Sift, NorthStar CRM, Ledger, and Expense Horizon. Our current Mac apps are Readout and Brightness Controller. These Terms apply to each of them, to any successor or renamed edition of them, and to any product we add to secondhorizon.app in the future.
By creating an account, accepting an invitation to a workspace, installing one of our apps, or otherwise using the Services, you agree to these Terms. If you are using the Services on behalf of a company or other organization, you confirm that you have authority to bind it, and "you" means that organization.
1. Accounts and workspaces
Most of our web products are organized into workspaces (sometimes called tenants). A workspace belongs to the customer that created it. The customer decides who is invited, what role each person has, and when access ends.
You are responsible for keeping your sign-in credentials confidential and for everything that happens under your account. Tell us promptly if you believe an account has been compromised.
You must be at least 18 years old to use the Services. The Services are built for businesses and are not directed at children.
2. License
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your own business purposes during the period your subscription or free access is active.
For our Mac apps, this license lets you install and run the app on Macs you own or control. The app is licensed, not sold. We will not revoke your license to a version you received for free unless you breach these Terms. Updates we make available are covered by these Terms unless they come with their own.
We and our licensors own the Services, including their software, design, and documentation. Except for the rights expressly granted here, we reserve all rights. You may not copy, modify, reverse engineer, resell, sublicense, or create derivative works of the Services, or remove any proprietary notices, except to the extent applicable law forbids that restriction.
3. Acceptable use
You agree not to use the Services to break the law, to infringe anyone's rights, to send spam, to upload malicious code, to attempt to gain access to accounts or data that are not yours, to probe or overload our systems, or to build a competing product by systematically extracting our software or content.
You are responsible for the content you and your workspace members upload, and for having the right to upload it. If content or conduct violates these Terms, we may remove it or suspend access, and we will tell you why unless the law prevents it.
4. Your data
Everything you upload or create in the Services (receipts, expenses, mileage, ledgers, contacts, documents, schedules, and similar) is your data. You own it. We do not sell it, use it for advertising, or use it to train public AI models.
You grant us only the limited license we need to host, process, back up, display, and transmit your data in order to provide the Services to you and your workspace, to keep the Services secure, and to comply with law. How we handle personal information is described in our Privacy Policy, which is part of these Terms.
You can export your data from the Services and can ask us to delete it. See the Privacy Policy for details and timing.
5. Third-party services and QuickBooks Online
Some of our products can connect to third-party services on your instruction. Connecting is optional and is controlled by your workspace's owner or administrator. Your use of a third-party service is governed by that service's own terms and privacy policy, and we are not responsible for third-party services.
QuickBooks Online (Intuit). Where a product offers a QuickBooks Online integration, connecting authorizes us to read and write accounting data in your QuickBooks company on your behalf. We act only on your instructions: we read what is needed to present choices and map your data (such as your chart of accounts and vendors), and we write only records that a user in your workspace has approved for sync. You may disconnect at any time from the product's settings; disconnecting revokes and deletes the tokens we hold and stops all sync. Records already written to QuickBooks remain in QuickBooks under your control. QuickBooks and Intuit are trademarks of Intuit Inc.; we are not affiliated with or endorsed by Intuit.
AI providers. Some products send documents you choose to process (such as a receipt photo) to a large language model provider to extract fields. Only the document being processed is sent, and we use provider terms that do not permit the provider to train on it. See the Privacy Policy.
6. Fees and cancellation
Paid products are billed as quoted for your workspace, in advance, for the period stated in the quote or on the product's pricing page. Prices may change at the end of a billing period with reasonable notice. Free products and free trials may be changed or withdrawn, and a product or feature that is free today, including our Mac apps, may become paid in the future. If that happens we will say so on the product's website and in the product before any charge applies, and you will never be charged unless you choose to pay. Any version of a Mac app you installed while it was free stays yours to use at no charge, even after we start charging for it; payment may apply only to later versions, updates, and support. We do not promise to update or support a free version, or to keep it working with future versions of macOS.
You may cancel at any time. Cancellation takes effect at the end of the current paid period, and fees already paid are not refunded except where the law requires it. After cancellation you can still export your data for a reasonable period, as described in the Privacy Policy.
7. Availability, changes, and beta features
We work to keep the Services available and to give notice of planned maintenance, but we do not promise uninterrupted or error-free operation. We may change, add, or remove features. If a change materially reduces the core function of a product you pay for, you may cancel and we will refund any prepaid fees for the unused period.
Features labelled beta, preview, or experimental are provided as-is, may change or be withdrawn without notice, and should not be relied on for critical work.
8. Disclaimer of warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT ANY OUTPUT (INCLUDING FIELDS EXTRACTED FROM DOCUMENTS, CALCULATIONS, REPORTS, OR RECORDS SYNCED TO A THIRD-PARTY SERVICE) WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE RELYING ON IT, INCLUDING FOR TAX, ACCOUNTING, OR LEGAL PURPOSES.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR ONE HUNDRED US DOLLARS IF YOU HAVE PAID NOTHING.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.
10. Indemnity
You will defend and indemnify us against third-party claims, and the resulting costs and damages, arising from your data, your use of the Services in violation of these Terms or the law, or your violation of a third party's rights. We will notify you promptly of any such claim and cooperate reasonably.
11. Termination
You may stop using the Services and close your workspace at any time. We may suspend or terminate access if you materially breach these Terms and do not cure the breach within a reasonable time after notice, if required by law, or if continuing would create a security or legal risk. We may also discontinue a product with at least 60 days' notice to paying customers.
On termination your license ends. Sections that by their nature should survive (including your data rights, disclaimers, limitation of liability, indemnity, and governing law) survive.
12. Governing law and disputes
These Terms are governed by the laws of the State of Arkansas, without regard to its conflict-of-laws rules. The state and federal courts located in Pulaski County, Arkansas have exclusive jurisdiction over any dispute arising from these Terms or the Services, and each party consents to that jurisdiction. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally by contacting the other.
13. Changes to these Terms
We may update these Terms from time to time. When we do, we will change the date at the top of this page and, for material changes, notify workspace owners by email or in the product, and Mac app users in the app or on its website, before the change takes effect. Continued use of the Services after the effective date means you accept the updated Terms.
14. General
These Terms, together with the Privacy Policy and any order or quote for your workspace, are the entire agreement between us about the Services. If a provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of a product, and will notify you if we do.
15. Contact
Second Horizon, LLC, Little Rock, Arkansas, United States. Email hello@secondhorizon.studio.